FAQ – Lunar Milk Freshies

Frequently asked questions

Find quick answers to common questions

General Product Questions

A car freshie is a handmade air freshener made with scented aroma beads. They’re perfect for your car, truck, SUV, or even small spaces like closets and bathrooms!

Freshie longevity varies depending on the scent, temperature, and where it’s kept. Most freshies typically last several weeks to a few months.

Scent strength can vary depending on the fragrance. Some scents are naturally stronger than others, and everyone’s sense of smell is different.

For custom freshies, yes! You can select from the available scent options listed with the product.

RTS Freshies (Ready to Ship)

Ready-to-ship freshies are already made and ready to go! They come exactly as pictured/listed, including the shape, colors, design, and scent. No changes or customizations can be made to ready-to-ship freshies.

No. Ready-to-ship freshies are already made with the scent listed on the product and cannot be changed.

Ready-to-ship items are pre-made and packaged so they can ship quickly. Custom requests would require a new freshie to be made.

Ordering & Processing

Custom orders require additional preparation time. We aim to have these orders completed withing 5-10 BUSINESS days. Processing times will be listed on the website and may vary depending on order volume.

Ready-to-ship items generally ship faster because they are already made and ready to package.

Yes! However, your order may ship once all items are ready. If you need your ready-to-ship items sooner, placing separate orders may be best.

Because freshies are handmade and orders may begin processing quickly, changes or cancellations may not be possible once an order has been started.

Freshie Care & Safety

Hang your freshie somewhere with good airflow, such as from your rearview mirror. Make sure it does not obstruct your view while driving.

During hot weather, please remove the freshie from the rearview mirror and place in a cooler location, out of direct sunlight to prevent the freshie from melting.

We are not responsible for any damages caused from misuse and will not replace or refund freshies that have melted due to extreme heat.

No. Car dashboards tend to heat up very quickly and can lead to your freshie melting. Fragrances within the freshie may discolor or even damage dashboards and other surfaces.

Freshies can soften or become misshapen when exposed to excessive heat. Avoid leaving them in extreme temperatures or direct sunlight for prolonged periods.

Yes! Many customers use freshies in closets, bathrooms, offices, laundry rooms, and other small spaces.

Shipping & Customer Service

Yes! Orders can be shipped to the address provided at checkout. At this time, we only ship to states within the United States.

Because our freshies are handmade and made specifically for each order, we do not accept returns or exchanges. Please carefully review your order before placing it. If there is an issue with your order, please reach out to us and we’ll be happy to discuss it with you!

Please contact us as soon as possible with photos of the damaged item and packaging so we can determine the best way to help.

Please send pictures of the damaged package to lunarmilkco@gmail.com

Please contact us as soon as possible. The best contact is lunarmilkco@gmail.com. If your order has not shipped, we may be able to update the address. Once an order has shipped, changes may not be possible.

If the answer to your question has not been answered here, please feel free to reach out to us by email. lunarmilkco@gmail.com

We are always happy to help! ♥

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